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International Benchmarking

In collaboration with other key members of the Coalition of Higher Education Information Technology Associations (CHEITA) CAUDIT has participated in writing a paper outlining recent work done to develop and introduce a Global Complexity Index for IT benchmarking, based on the CAUDIT Complexity Index. 

Colleagues from Canada, Italy, USA, Europe, UK and South Africa participated in the paper.

In order to facilitate cross-border comparisons appropriate for the global higher education business, it is necessary to have a way of comparing individual institutions with peers to start a conversation about how services are provisioned, identify areas where performance isn’t as effective as other institutions, and share best practices to develop more effective and efficient IT services.

The Coalition of Higher Education Information Technology Associations (CHEITA) Global Complexity Index described in this report enables peer identification and democratizes work by giving a voice to international institutions represented in association research and benchmarking activities. The CHEITA Global Complexity Index also opens the door for developing more meaningful international higher education IT research collaborations, partnerships, and communities of practice.

The paper is published under an open access Creative Commons licence and will be available at or by direct download here.

CHEITA comprises representatives from associations throughout the world that promote the use of information technology in higher education.  More information about CHEITA is available at: